Wasabi IT Services

IT Helpdesk Outsourcing Service
Proferssional Managed IT Helpdesk Service
SysAid IT Management Software

Welcome to SysAid, the leading IT Management Software solution now deployed in over 50,000 organizations and 120 countries around the world. Built on core ITIL industry best practice methodology, SysAid offers a simple, yet comprehensive Help Desk and Asset Management software solution for Fortune 500 companies and small to medium businesses alike.

Simple, scalable, and feature-rich, SysAid helps you quickly and securely resolve your IT issues. You can even take SysAid with you on the go, because we provide free mobile apps for all your devices.

- Automate your service desk	- mplement e˝ective systems monitoring
- Control your hardware /software management	- Provide self-service capabilities for end users

Specially built to streamline your help desk and asset management processes, SysAid gives you all the tools you need in one comprehensive solution to meet any IT challenge.

Provide a flexible pricing approach to handle a dynamic volume of service requests based on specified number of servers and workstations (increasing or decreasing IT on-site resources on demands at a fixed price).
Work in close partnership with our clients from the initial consultation through to the delivery and support of the executable system. We have strong skills and experience to implement advanced IT services to suit your specific requirements, which strictly use the professional IT consultants and qualified on-site IT resources to deliver world-class IT solutions and services.

	Help Desk - Automate the handling of service requests to work faster and more eÿciently.		Mobile Application - Manage your help desk and assets, on the go, from your iPhone, BlackBerry, Android, or Windows Phone 7.
	Asset Management - Track your inventory, optimize your resources, and invest your time and money more wisely.		Reports & Analysis - Pull detailed reports about your assets, help desk workload, satisfaction levels, and service quality to analyze your inventory and performance.
	Remote Control - Securely resolve user problems from anywhere, with absolutely zero configurations necessary.		IT Benchmark - Gain a global perspective on your IT department’s performance with your IT data automatically being converted to comparative stats and ratios.
	Knowledge Base - Find solutions in a database of common service requests and their resolutions; dependable time-saver for both you and your end users!		Online Chat - Communicate with your end users through a live chat tool that's fully integrated with your help desk and asset management tools.
	My Desktop - Connect to your desktop remotely, from any device with an Internet connection, including all your mobile devices.		Calendar & Scheduling - Stay on top of your IT assignments and deadlines in one place, with a fully-integrated calendar and scheduling tool.
	End-User Portal - Provide your end users with 100% support availability with an intuitive web portal for submitting service requests, tracking history, finding self-serve solutions, and more.

	Manager Dashboard - View real-time, customizable graphs/charts on your IT department's activities and run reports, on the fly or scheduled, to monitor your performance.		ITIL Change Management - Plan all change requests, asset risks, predict the impact of changes, and ensure a chain-of-approval process for all changes.
	Password Services - Allow end users to securely reset their passwords and unlock their accounts without intervention from the IT sta˝, dramatically reducing the number of service requests submitted by your end users.		ITIL Problem Management - Identify, analyze, and track root problems to prevent future recurrence of incidents.
	Tasks & Projects - Manage your projects and corresponding tasks, and view their progress in intuitive Gantt charts, to ensure you reach your goals on time.		SLA Management - Create SLAs regarding the speed and quality of service your IT team is expected to provide and get an immediate visual snapshot of how you're meeting your SLAs in a graphical dashboard view.
	Monitoring - Monitor the vital parameters of your network, system services/processes, SNMP traps, and more; get instant notifications when an action is needed.		API & Advanced Customization - Customize SysAid to meet virtually any need or requirement, integrate with third-party apps, write custom scripts, add your own validation rules, and more.
	ITIL CMDB - Build a database of all components in your IT environment; easily track the relationships between them to predict the business impact of any change you make.		Multi-Company Support - Provide e˝ective and organized support to multiple companies, business units, clients, and locations.