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Manager Dashboard - View real-time, customizable graphs/charts on your IT department's activities and run reports, on the fly or scheduled, to monitor your performance. |
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ITIL Change Management - Plan all change requests, asset risks, predict the impact of changes, and ensure a chain-of-approval process for all changes. |
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Password Services - Allow end users to securely reset their passwords and unlock their accounts without intervention from the IT sta˝, dramatically reducing the number of service requests submitted by your end users. |
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ITIL Problem Management - Identify, analyze, and track root problems to prevent future recurrence of incidents. |
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Tasks & Projects - Manage your projects and corresponding tasks, and view their progress in intuitive Gantt charts, to ensure you reach your goals on time. |
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SLA Management - Create SLAs regarding the speed and quality of service your IT team is expected to provide and get an immediate visual snapshot of how you're meeting your SLAs in a graphical dashboard view. |
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Monitoring - Monitor the vital parameters of your network, system services/processes, SNMP traps, and more; get instant notifications when an action is needed. |
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API & Advanced Customization - Customize SysAid to meet virtually any need or requirement, integrate with third-party apps, write custom scripts, add your own validation rules, and more. |
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ITIL CMDB - Build a database of all components in your IT environment; easily track the relationships between them to predict the business impact of any change you make. |
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Multi-Company Support - Provide e˝ective and organized support to multiple companies, business units, clients, and locations. |