Wasabi IT Services

IT Helpdesk Outsourcing Service
Proferssional Managed IT Helpdesk Service
SysAid IT Management Software

IT Helpdesk Outsourcing Service provides you a IT professional resources for day-to-day operation support for both enterprise business and small-medium business (SME) as customer requirement. We strictly use the qualified IT resources and professional consultants to deliver world-class IT solutions and services.

Project Management
Company will have a Project Manager to work closely with our Client and company on-site resources to ensure the service delivery align with customer requirement and contract agreement, which will also be the focal point of contact for all concerns and problems (technical and non-technical issues). The Company Project Manager will make decisions with the Client on behalf of the Company. The key focus area will be:-

• The overall Company/Client relationship
• Company resources motivation and assessment
• Quality of services
• Continued finding the area of improvement

Project Consultant Company will have a Project Consultant to work closely with company Project Manager to ensure the service delivery and process align with the best practice, as well as to release the service strategy working roadmap. The key focus area will be:-
	• Service Strategy • Service process establishment • Quality Control • Service review and audit • Service Improvement

On-site Helpdesk Support
	• Manage and support all incidents via the Telephone call / Chat / E-mail. • Manage and monitor the ticketing system • Remote support by using our Client standard remote tools • Daily check system availability and DC Healthy • Installation and configuration of desktop and laptop PC • Installation and configuration the standard desktop applications

On-site Technical Support

• Manage and support all incidents at site (proximity).
• Installation and configuration of desktop and laptop PC
• Installation and configuration of peripheral devices (printer, modem, scanner, etc.)
• Installation and configuration of standard OS
• Installation and configuration of standard desktop applications
• Provide OH&S (Occupational Health & Safety Management) Matter support for reduce and control accident in working office.

On-site System Administrator

• Manage and support the Data Center and respective servers to ensure system smooth running and archive high system availability expectation.
• Manage and support system to efficiently control authorize personnel access resource of our Client.
• Manage the backup system to ensure that all data can be backup and restored as business needed.
• Implement Local and Regional IT projects to meet the customer requirements and align with our Client standard and directions.
• Provide an efficient professional consulting and supporting service to meet high-level expectation / satisfaction from customers with SLA target.